Our Privacy Policy

 

This privacy statement discloses the privacy practices of Charleston Tea Gardens, LLC, www.charlestonteaplantation.com and its parent company R.C. Bigelow, Inc., http://www.bigelowtea.com/.

Charleston Tea Gardens, LLC and R.C. Bigelow, Inc are concerned with the privacy rights of their online customers and are committed to protecting the information collected about you. We have adopted an Online Privacy Policy that guides and discloses how we collect, store and use the information you provide. You can expect to find the following information in this document:

• -Exactly what personal information may be collected and by what means
• -What personal information is gathered
• -How this information is gathered
• -How this information may be used, including, with whom, if anyone, it might be shared
• -How you can access and, if necessary, change the personal information a company collects and maintains
• -How a company ensures data security, quality, and integrity
• -Where and how to ask questions or file complaints

 

Collection of Information

Charleston Tea Gardens, LLC and R.C. Bigelow, Inc. may request and collect information from you on a voluntary basis so that you can: (1) shop at our online store; (2) send us Web site feedback; (3) take a web survey; (4) receive special offers. The requested information may include personal information such as your name, e-mail address, phone number, home address. In addition, we may collect demographic information such as your age, gender and interests.

Visitors purchasing goods and services through our online store will need to provide a valid credit card number and expiration date, in addition to name, mailing address, telephone number and e-mail address.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We use cookies to store visitors' preferences, record session information, such as items that consumers add to their shopping cart. The cookies are deleted once the consumer logs out of My Account, or when their order is processed. We also collect aggregate information on what pages consumers access or visit.

Usage of Information

The information you submit to Charleston Tea Gardens, LLC and R.C. Bigelow, Inc. is used to improve the content of our Web page, customize the content and/or layout of our page for each individual visitor and to notify consumers about updates to our Web site. We may also use it to notify customers about advertising or promotional materials, including information about new products, special offers and information regarding orders they have placed on-line. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs.

From time to time, we make the personal information (including email address, home address and telephone number) of those who access our site available to trustworthy third parties whose products or services we think you might find interesting. You can tell us not to share this information at any time by clicking here.

Opt-In/Accessing/Changing Your Personal Information

Charleston Tea Gardens, LLC and R.C. Bigelow, Inc. have an opt-in policy, where you choose whether to receive communications about our products and services and the products and services of our reputable third party partners. Your personal information is stored on our site's servers, and it is available for you to access at this link. At this page, you will be able to change/update/correct your personal information.

Safeguarding Your Personal Information

Charleston Tea Gardens, LLC and R.C. Bigelow, Inc. always use industry-standard encryption technologies when transferring and receiving consumer data. When we transfer and receive certain types of sensitive information such as financial information we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Children

Charleston Tea Gardens, LLC and R.C. Bigelow, Inc. do not sell products for purchase by children, and do not collect any information from children.

Changes/Updates to Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. We will also send you an email to let you know of privacy policy changes, and give you information on how to change your personal information and how we use it, if you so choose.

Questions and Complaints

Any questions or complaints about this privacy statement can be resolved by contacting R.C. Bigelow, Inc. online email at info@bigelowtea.com, by phone at (888) 244-3569, or by writing R.C. Bigelow, Inc, P.O. Box 326204, Fairfield, CT, 06825.

Please note that this policy applies only to sites maintained by Charleston Tea Gardens, LLC and R.C. Bigelow, Inc, and not to web sites maintained by other companies to which we link.