Your complete satisfaction with your Charleston Tea Plantation,
Bigelow Tea web shopping experience means everything to us. To make
the ordering process as convenient as possible, we have
included this section of helpful information containing
frequently asked questions (FAQ's), information on returns and
exchanges as well as shipping rates and how to order gifts and
If for any reason your order does not meet your expectations, we
will be happy to replace it or refund you promptly. Simply return
the merchandise to us within 30 days of receipt. Please see below
for more information on returns and exchanges.
If you have any questions about your order or our service,
please call the R.C. Bigelow Customer Service Department toll free
at (888) 244-3569. We will be happy to assist you.
Frequently Asked Questions
Look here for
answers to Frequently Asked Questions concerning our American
Classic Teas and the Charleston Tea Plantation.
Order / Product Inquiry
If after looking through the FAQ's you still have questions
concerning our American Classic Teas and/or Body
Products please feel free to contact us.
Prices / Gift Selections
Prices are subject to change. Gift set selections may vary.
While we make every effort to ensure the accuracy of all
information, we reserve the right to make corrections if any error
occurs. We reserve the right to substitute any products with one of
equal or greater value.
Shipping & Handling Information
Information and rates on regular and express shipping.
Returns and Exchanges
For your convenience, we enclose with every order a Postage Paid
Mailing Label. Please affix the label to the package you are
returning and give it to your mailperson, or if you prefer, you may
bring it to your local Post Office for mailing. Please include
a copy of your invoice.
We can help you get your order anywhere in the world. Please
read these suggestions to expedite your order.